Legal
Cancellation Policy
Last updated: 2026-08-12
Plans change. This is exactly what happens when they do — the same rules for everyone, applied from the confirmed pickup time.
Cancellation by you
Times are counted from the confirmed pickup time.
| Service | Full refund | 50% refund | No refund |
|---|---|---|---|
| Transfer | 48 hours or more before | Between 48 and 24 hours | Less than 24 hours, or no-show |
| Day trip / hourly | 72 hours or more before | Between 72 and 24 hours | Less than 24 hours, or no-show |
| Event | 7 days or more before | Between 7 days and 72 hours | Less than 72 hours |
Events
For events, costs already committed on your behalf — a reserved date, a booked second vehicle, a non-refundable third-party service — may be deducted from a refund. We tell you about any such cost before you confirm.
Changing a booking
Small adjustments, such as a pickup time moved by a few minutes, are free. A change that affects the route, the duration, the date or the price is treated as a new booking: we confirm the new price with you and any difference is paid before the booking is confirmed.
No-show
A booking counts as a no-show if you cannot be reached 60 minutes after the agreed pickup time, or 60 minutes after your flight has landed. No-shows are not refundable, because the vehicle and the time were reserved for you.
Cancellation by us
If we cancel — a breakdown, illness, an impassable road — you receive a full refund of everything paid, or a credit of 110% of that amount for a future booking, whichever you prefer. We tell you as soon as we know.
How to cancel
Send us a message on WhatsApp or an email with your booking reference. The time we receive your message is the time that counts.