Legal
Terms & Conditions
Last updated: 2026-08-12
These terms govern every booking made with Aurion Switzerland through byaurion.ch, by WhatsApp, by email or by telephone. By making a booking you accept them.
1. Who we are
Aurion Switzerland ("Aurion", "we") provides private passenger transport in Switzerland with a driver. The operator’s full legal details are published in the Impressum.
2. Services
We provide private transfers between two addresses, long-distance transfers, an hourly private driver, day trips and event transport. All journeys are carried out by a driver in a private vehicle; we are not a taxi service and do not accept street hails.
The vehicle carries up to 4 passengers and, as a standard, one large suitcase plus one or two small items of luggage. Anything beyond this must be agreed in advance.
3. Booking and confirmation
Transfers are priced automatically and confirmed once payment is received. Day trips, hourly bookings and events are proposals: we confirm them personally and send a payment link. A booking only exists once you have received a written confirmation from us.
We may refer any booking to manual confirmation — for example an unusual route, a mountain destination, a cross-border trip, additional luggage, several stops, a child seat requirement or a pickup at very short notice. In those cases nothing is charged until you have accepted a price.
4. Prices
All prices are in Swiss francs (CHF) and include tolls, parking, fuel or charging and the free waiting time described below. No VAT is charged or shown separately: the business is not registered for Swiss VAT.
The price confirmed at booking is fixed. It does not change because of traffic, a longer route or a delay that is not caused by you. It does change if you change the trip: a new destination, an additional stop or extra waiting time is recalculated and confirmed with you before we continue.
| Item | Price |
|---|---|
| Airport meet & greet (name sign in arrivals) | CHF 40 |
| Planned stop | CHF 20 |
| Extended stop | CHF 20 per started 15 minutes |
| Waiting beyond the free period | CHF 20 per started 15 minutes |
| Night surcharge (pickup or arrival 22:00–06:00) | +20% |
| Hourly rate (day trips, hourly bookings, events) | CHF 80 per hour |
5. Waiting time
At airports, 30 minutes of waiting after landing are free, provided you gave us your flight number at booking. Everywhere else, 15 minutes from the agreed pickup time are free. Beyond that, waiting is charged at CHF 20 per started 15 minutes.
If you have not appeared and cannot be reached 60 minutes after the agreed pickup time (or 60 minutes after landing at an airport), the booking is treated as a no-show and is not refundable.
6. Payment
Transfers are paid in full at the time of booking, by card, through our payment provider SumUp. Card details are entered on SumUp’s secure checkout and are never stored by us.
Day trips, hourly bookings and events are paid 50% by payment link once confirmed, with the balance due at the end of the service.
7. Your obligations
Please be at the agreed pickup point at the agreed time, give us accurate contact details, and tell us in advance about children, additional luggage or any special requirement.
Swiss law requires an appropriate child restraint for every child under 12 years old and shorter than 150 cm. Tell us the age and approximate height of each child at booking so that the right seat is in the car.
Seat belts must be worn. Smoking, including e-cigarettes, is not permitted in the vehicle. Animals are not carried in this phase, with the exception of guide dogs agreed in advance.
8. Delays and events outside our control
We plan generously and track flights, but we cannot guarantee a specific arrival time. We are not liable for missed flights, trains or appointments caused by traffic, weather, road closures, border controls or other circumstances outside our control.
If the vehicle becomes unavailable, we will look for an equivalent alternative. If we cannot provide the service, you receive a full refund, or a credit of 110% of the amount paid for a future booking if you prefer.
9. Cancellation
Cancellations are governed by our Cancellation Policy, which forms part of these terms.
10. Liability
We are insured as required for professional passenger transport in Switzerland. Our liability is limited to direct damage caused intentionally or by gross negligence, to the extent permitted by Swiss law.
Luggage and personal items remain your responsibility. Please check the vehicle before leaving it.
11. Applicable law
These terms are governed by Swiss law. The place of jurisdiction is the registered seat of the operator, as stated in the Impressum, unless mandatory law provides otherwise.