Everything people ask before booking.

Comfortably one large suitcase plus one or two small pieces, alongside your passengers. If you are travelling with more than that, or with skis, a bicycle or oversized equipment, book anyway and add it in the notes — we will confirm personally whether it fits before anything is charged.

Yes. Swiss law requires a suitable child restraint for anyone under 12 years old and shorter than 150 cm, so we ask for each child’s age and approximate height when you book. A booster seat is available on request. For babies and toddlers we confirm every booking personally, and you may need to bring your own infant seat.

Nothing, as long as you gave us the flight number. Your pickup time follows the aircraft automatically, whether it lands early or three hours late. Waiting is free for the first 30 minutes after you land; after that it is CHF 20 per started 15 minutes.

By default in the arrivals hall, after customs, with a sign showing your name — that is the meet & greet option, CHF 40. Without it, we meet you at the agreed pickup point outside the terminal and you will have the driver’s direct number.

Message us as early as you can. Outside airports the first 15 minutes of waiting are free, then CHF 20 per started 15 minutes. If the route or destination changes during the ride we recalculate and confirm the new price with you before continuing — never afterwards.

Transfers are paid online when you book, by card, through SumUp’s secure checkout. Tours, hourly bookings and events are confirmed personally first: you then pay 50% by payment link to hold the date, and the balance at the end of the service.

Yes. Transfers: full refund up to 48 hours before, 50% between 48 and 24 hours. Tours and hourly bookings: full refund up to 72 hours before, 50% between 72 and 24 hours. Events: full refund up to 7 days before. Inside 24 hours, or for a no-show, the booking is not refundable.

English and Portuguese fluently, plus enough German and Spanish to get through the day. You speak with the driver, not with a support line. The website and your booking confirmation are available in English, German and Portuguese.

A transfer is A to B: one route, one fixed price, confirmed instantly. A tour or hourly booking is time — the car and driver stay with you and the route can change as the day goes. Tours start at five hours, hourly bookings at two, and both are confirmed personally before payment.

Not at the moment. Animals are not carried in the car in this phase, guide dogs excepted — please contact us in advance in that case.

Yes, on request: Milan, Como, Munich, Innsbruck, Colmar and Chamonix are all regular destinations. Cross-border trips are confirmed personally rather than instantly, so send the details and we will come back with a price.